Return Policy

Byoohlala (Camila Londono Art) offers a 10 day return policy. We care about your experience so exceptions will be considered on a case basis.   

 

To return your order, simply follow these steps:

Email contact@byoohlala.com to let us know:

  • The order number and email address used to place the order
  • The reason for the return
  • A digital picture of your delivered canvas print (attached to the email)
  • Whether we can offer you a replacement or that you prefer a refund or store credit


Once we have received your email, we will confirm your complaint and then advise on how to proceed with the return.

Reminder:

  • Items must be in original condition
  • All frames and canvas must be included
  • All items must be returned in the manufacturer’s packaging (cardboard box), which must be in the same condition as when we sent it to you


We will be fully responsible for direct manufacturer product defects or if a wrong product was mailed to the customer; return shipping cost will be reimbursed or a return label will be provided. We will reserve the right to request for pictures , in situations where applicable, to verify any claimed damages/ manufacturer defective items or wrong items sent.

We are not responsible for shipping costs if the package is returned to our facility due to multiple failed delivery attempts by the shipping carrier or if customer refused to accept the package. Store credit or original payment of the returned items will be issued and we will reserve the right to deduct any related return fee imposed by the shipping carrier.

Items must be returned with the original packaging and in original condition. Any items return to us without the original packaging and/or in bad condition, will be refused and returned to sender. We do not accept back items in used conditions. Any indications on the product which shows signs of usage will be refused and sent back to sender. No exceptions will be made.