Camila Londono Art offers a 7 day return policy. We care about your experience so exceptions will be considered on a case basis.
To return your order, simply follow these steps:
Email contact@camilalondono with the following information:
- The order number and email address used to place the order
- The reason for the return
- A digital picture of your defective product (attached to the same email)
- We will offer a free replacement on defective products.
Once we have received your email, we will confirm your complaint and then advise on how to proceed with the return.
- Items must be returned in its original condition with out any signs of wear
- All items must be returned in the manufacturer’s packaging (cardboard box), which must be in the same condition as when we sent it to you
We will be fully responsible for direct manufacturer product defects or if a wrong product was mailed to the customer. In the case that a defective product is the reason for your return, shipping cost will be reimbursed or a return label will be provided. We will reserve the right to request for pictures , in situations where applicable, to verify any claimed damages/ manufacturer defective items or wrong items sent.
We are not responsible for shipping costs if the package is returned to our facility due to multiple failed delivery attempts by the shipping carrier or if customer refused to accept the package. Store credit or original payment of the returned items will be issued. Customer is responsible for return shipping cost.
Items must be returned with the original packaging and in original condition. Any items return to us without the original packaging and/or in bad condition, will be refused and returned to sender. We do not accept back items in used conditions. Any indications on the product which shows signs of usage will be refused and sent back to sender after receiving payment for return shipping costs.